Support
Need help with The Cats Royale? Check the answers below or contact us.
Email: support@koentji.games
Please include your Player ID (Profile screen), device model and app version. We usually reply within 2 business days.
Frequently asked questions
How do I save my progress?
Progress is saved on our servers automatically. To keep it when you change or reset your device, link your account to Google or Apple in Settings.
I bought something but did not receive it.
Restart the Game while online — pending purchases are retried automatically. If it is still missing after 24 hours, email us with your Player ID (Profile screen) and the store receipt.
A rewarded ad did not give me a reward.
Rewards are granted after the ad network confirms completion, which can take a few seconds. Make sure you watched the ad to the end and have a stable connection.
How do I request a refund?
Purchases are processed by Apple or Google. Request refunds at reportaproblem.apple.com (iOS) or in your Google Play order history (Android).
I lost my guest account.
Guest accounts not linked to Google or Apple cannot be recovered after uninstalling. Contact us with your Player ID if you still have it.
How do I report a cheater or a bug?
Email us with the player name, what happened and, if possible, a screenshot or video.